Privacy Policy

MUDDLY Apparel Pvt. Ltd. ("MUDDLY", "we", "us", or "our") is committed to protecting your privacy. This policy outlines how we collect, store, and process your personal information when you visit our website at muddly.in.

1. Information We Collect

When you purchase from our storefront or join the Mood Collective, we collect your name, shipping address, contact phone number, and email. Payment credentials are encrypted and processed directly by our PCI-DSS Level 1 certified gateway partner, Razorpay; MUDDLY never stores your card CVV or netbanking passwords.

2. How We Use Your Data

• To process, print, package, and deliver your orders via our fulfillment partner, Qikink.
• To send order confirmations and WhatsApp/SMS delivery milestone updates.
• To prevent fraudulent transactions and manage returns.

3. Contacting Us About Privacy

If you have questions regarding your personal data, reach out to our grievance officer at privacy@muddly.in.