Quality Guarantee & Defect Claims
MUDDLY operates as an independent on-demand streetwear label. Every tee is custom-printed for you upon order confirmation. Here is how our quality protection and issue resolution work:
Misprints, Flaws & Transit Damage
If your garment arrives with a print defect, fabric hole/tear, or transit damage, report it within 7 days with an unboxing video. We will replace it at zero cost or issue a 100% refund.
Customer Sizing & Preference
Because each piece is individually printed for you, we cannot offer automated, unconditional free returns for ordering the wrong size. Please verify your chest and length against our detailed size chart before ordering.
1. Defective or Damaged Products (7-Day Claim Window)
To file a claim for a defective, misprinted, or transit-damaged item, contact us within 7 calendar days of confirmed delivery. The following evidence is required for our lab review:
- Continuous unboxing video starting from unopened outer courier satchel and showing the shipping label clearly
- Clear high-resolution photos of the misprint, fabric tear, or physical defect
- Photo of the sewn-in size tag and wash-care label intact
*Claims submitted without unboxing footage or after the 7-day window cannot be validated by our production lab.
2. Sizing Assistance & Re-orders
We provide exact flat-garment chest and length measurements on every product page. If you ordered an incorrect size and need a different fit:
- Reach out to our studio support team at [email protected].
- Because the garment was custom-printed, our team can arrange a subsidized reprint re-order for your correct size.
3. Industry Measurement Tolerance
In accordance with textile manufacturing standards, physical garment measurements may have a natural variance of ±0.5 inches across chest and length. Variations within this tolerance are standard and not considered manufacturing defects.
4. On-Screen vs. Print Colour Difference
Actual product colours may vary slightly from on-screen appearance due to display color calibration, garment base fabric dye lots, and DTF/DTG ink absorption characteristics.
5. How to Submit a Claim
To file a defect or damage report, email us with your Order ID, unboxing video link or attachments, and a brief description of the issue at: