Refund & Cancellation Policy

At MUDDLY, customer satisfaction is core to our brand philosophy. This policy outlines our terms regarding order cancellations, size exchanges, and refunds.

1. 7-Day Doorstep Size Exchanges

Because each MUDDLY piece is crafted from premium heavyweight cotton with an intentional drop-shoulder drape, we prioritize helping you achieve the perfect fit. We offer a 7-day doorstep pickup exchange from the date of delivery.

• Exchanges are processed free of charge for size adjustments.
• Garments must be unwashed, unworn, and retain original tags.

2. Damaged, Defective, or Incorrect Deliveries

In the rare event that an item arrives with a manufacturing defect, print flaw, or damaged packaging, please notify our team within 48 hours of delivery at hello@muddly.in or via our Contact Page. We will arrange a prioritized pickup and provide either an immediate replacement or a 100% refund.

3. Refund Processing

When a refund is approved (e.g., due to stock unavailability or a verified defect), the amount is credited directly back to your original payment method (UPI, Debit/Credit Card, Netbanking) via Razorpay within 5 to 7 business days.

4. Order Cancellations

Orders can be canceled prior to dispatch (typically within 12–24 hours of placement). Once an order has entered print processing or has been handed over to the courier partner (BlueDart/Delhivery), it cannot be canceled in transit, but remains eligible for standard doorstep exchange upon arrival.